2009: 9-month design project at Alcatel-Lucent Bell Labs.
Goal: Designing concepts to support smooth and natural initiation of informal opportunistic communication by distributed knowledge workers.
Process: Research and design, including literature study, observations, interviews, diary studies, brainstorming, sketching, conceptualization, video prototyping, expert reviews, and user evaluations.
Results: Six new concepts, two video prototype visualizations, and much valuable user data collected through several evaluation sessions.